Extra Care Scheme Supervisor

Job description

Extra Care Scheme Supervisor (Manchester) – £25,000

Sugarman Health and Wellbeing are looking for an Extra Care Scheme Supervisor to join our fantastic Homecare team based at Oaklands Extra Care, Manchester.

Salary: £25,000 per annum

Location: Oaklands Extra Care, Manchester (This is an on-site role and attendance at the scheme is required.)

We are seeking an organised, proactive, and compassionate individual to support the Registered Manager in the delivery of a high quality Extra Care service. The successful candidate will be responsible for the deployment, management, monitoring, and supervision of Care Workers within the Extra Care Scheme, ensuring all mandatory compliance requirements are maintained and contractual KPIs are achieved.

This role requires a strong focus on customer satisfaction, quality assurance, staff development, and service excellence. You will play a key role in promoting Sugarman Health and Wellbeing vision and values while ensuring Service Users receive a seamless, person centred service.

Key Responsibilities

Care Worker Management

• Ensuring all Care Workers are fully briefed before commencing care packages.
• Creating and maintaining consistent and stable rotas, ensuring they are communicated in a timely manner.
• Managing Care Worker availability accurately within the Coldharbour system.
• Carrying out monitoring visits, spot checks, and direct observations of Care Workers.
• Supporting and encouraging the personal and professional development of Care Workers.
• Completing Care Certificate assessments and liaising with the Registered Manager for sign off.
• Identifying experienced Care Workers who require needs led training and development.
• Managing Care Worker attendance, timekeeping, and absences.
• Ensuring a minimum of 90% of rotas are templated.
• Completing care calls within the Extra Care Scheme when required.

Supervisions & Appraisals

• Completing regular Care Worker observations and supervisions.
• Ensuring all Care Workers, receive supervisions and appraisals at least every three months.
• Identifying training and development needs and liaising with the Training Team.
• Maintaining accurate staff records, including supervisions, return-to-work interviews, annual appraisals, and other relevant documentation.
• Supporting the identification of Care Workers suitable for NVQ/QCF development opportunities.
• Auditing Care Worker files to ensure compliance.

Service User Support

• Keeping Service Users informed of all temporary and permanent Care Worker changes.
• Conducting monitoring visits, spot checks, and direct observations with Service Users.
• Completing regular reviews records are updated on the Care Management System.
• Undertaking risk assessments and completing Care Support documentation for new and existing citizens in the Scheme.
• Maintaining accurate records and updating the care management system with all relevant information.
• Auditing Service User daily records and Medication Administration Records (MAR charts) and ensuring any required actions are completed.
• Auditing Service User files to ensure compliance and quality standards are maintained.

Compliance & Quality Assurance

• Ensuring compliance with all contractual requirements, monitoring specifications, and company policies.
• Running weekly reports to monitor Service User and Care Worker compliance.
• Participating in monthly allocation panel meetings with Manchester City Council and Southway Housing.
• Attending monthly and quarterly review meetings as required.
• Managing incidents and events in line with company reporting procedures.
• Assisting with payroll and invoice requests and resolving queries in a timely manner.
• Ensuring all staff working within the Extra Care Scheme are fully trained and compliant with Sugarman Health and Wellbeing and Southway Housing policies and procedures.

Out of Hours Support

• Providing evening, weekend, and bank holiday support as and when required.
• Supporting the delivery of a seven day service to ensure continuous coverage across the scheme.

Experience & Qualifications

• Previous experience in a care, domiciliary care, or Extra Care setting.
• Experience supervising, coaching, or supporting care staff.
• Good understanding of care compliance, safeguarding, and quality standards.
• Strong organisational, communication, and problem solving skills.
• Confident using IT systems and care management software.
• NVQ/QCF Level 2 or 3 in Health & Social Care desirable.
• Ability to work independently and as part of a team.
• A commitment to delivering exceptional person centred care.

This role is an excellent opportunity for an experienced Care Worker who is looking to take the next step in their career. We welcome applications from motivated individuals with strong organisational, communication, and leadership potential. Full training, mentoring, and ongoing support will be provided to help the successful candidate develop the skills and confidence required to succeed in a supervisory role.

Why Work for Sugarman Health and Wellbeing?

• 25 days annual leave plus 8 bank holidays – supporting work/life balance
• EAP Service – access to our industry-leading Employee Assistance Programme
• Ongoing mentoring and training through our e-learning platform
• Life assurance cover
• Company pension scheme
• Opportunities for professional development and career progression

Inclusion, Accessibility & Support

We are proud to be a Disability Confident Employer.

• We encourage applications from candidates with disabilities and guarantee an interview if minimum criteria are met – simply let us know when applying.
• Please tell us if you require any adjustments during the application or interview process.
• You are welcome to share the pronouns you use within your application.

At Sugarman Health, we celebrate diversity and know that a wide range of backgrounds, perspectives, and experiences makes us a stronger team. If you share our passion for delivering exceptional care and want to make a real difference within our Extra Care Scheme at Oaklands Manchester, we would love to hear from you.

SHHC