Statement of Purpose

Sugarman Health & Wellbeing offer a professional and responsive service, led by a team of experienced care professionals. We offer support 24 hours a day, 365 days per year, from initial assessment through to commencement and delivery of care; we are with you every step of the way.

We provide a care service to vulnerable people of all ages in the community. Working in partnership with Service Users and their support network we will recruit suitably experienced and qualified health and social care staff, supported by an effective management structure and training programme.

We strive to make our services accessible and readily available to those we care for and their families. With our experience and skilled teams, we take a very holistic approach to developing a service with our Service Users and their families and can help achieve desired goals and outcomes which may be of real benefit.

We offer:

• A bespoke and professional service, led by an experienced senior management and care team.
• A responsive service that will meet the needs of our Service Users, clients and their supporting network.
• Nursing and care support for people of all ages, ranging from paediatrics to adult care.
• Care and support that is designed to offer flexibility and security in a safe controlled manner.
• Carers that have the skills, experience and training to meet specific care needs.

Our Mission, Aims and Values

Aims

• To provide a safe and outcome focused service
• To actively seek and encourage the contribution made by the Service User, carers, families and supporting network in all aspects of care planning allowing us to build a realistic, non-restrictive care plan
• To provide Services Users with information to enable them to make informed choices
• To build and retain a stable, committed and highly trained workforce both in the field and supporting registered offices.
• To ensure continuity of care by matching carers to the Service Users and to endeavour to keep service changes to a minimum. Where changes are unavoidable, we will provide the Service User with as much advanced warning as possible.
• To ensure that our office staff and carers receive ongoing personal development, training, supervision, appraisals and support.

Our Mission

Our mission is to transform how Complex Care is delivered across England and be able to offer our services to any individual who needs care and support, regardless of the location or care need. We accomplish a high standard through close collaboration between our Service Users and their families, our carers and commissioning teams and are recognised for our compassion, experience, knowledge and commitment to excellence.

Our HERO Values

The HERO values are centred around 4 key values which are critical to our success. These values are fundamental to our mission and represent what we at Sugarman believe and constantly strive towards.

Honesty – We want to build reliable and collaborative partnerships with everyone we support. Honesty is at the heart of everything we do.

Empathy – We understand the challenges that living at home with complex needs presents. We pride ourselves on ensuring we listen and acknowledge our Service Users care needs, wishes, and personal goals.

Relentlessness – We have a relentless desire for everyone to succeed and be the best we can be. We strive to deliver superior services which creates a reliable and strong partnership with our Service Users, carers, and each other.

Opportunity – We listen and take the time to understand people’s goals to create opportunities that do not seem possible. Make the impossible possible!

The types of services we deliver:

• Funded Continuing Health Care
• Personal Health Budgets
• Hospital Discharge
• Live-In Care
• Palliative Care
• Respite Care
• Personal Assistants
• Direct Payment (Private)

The people we supply services to:

• People with complex health needs
• People with a terminal illness
• People with palliative health needs
• People with physical disabilities
• People who have mental health needs
• New borns, Infants, children and young people
• The elderly
• People with autism & learning disabilities
• People with sensory loss

The bands of care we are currently registered to support are:

• People who misuse drugs and alcohol
• Dementia
• People with an eating disorder
• Learning disabilities or autistic spectrum disorder
• Mental Health
• Physical Disability
• Sensory Impairment
• Whole Population (Age Range)

Training and Competencies

Our training program for all our carers is developed for each Service User depending on their needs and is a blended approach of online, virtual and face to face practical sessions with trainers and Nurse Care Manager’s. All carers will complete mandatory training in line with the Care Certificate, Skills for Care and CQC guidance. Every carer attends our two-day clinical training program – this is delivered virtually by our nursing team to small groups and includes knowledge and theory behind face-to-face competency training.

The carers will then attend face-to-face competency training which once successfully completed leads to them being signed off as competent by our Nurse Care Manager in the subject/s assessed.

Each clinical delegated task has its own competency assessment which has a comprehensive list of tasks and areas of potential concern, which the carer needs to be tested against. A competency covers the clinical needs, the equipment needed to perform that task and what to do in an emergency.

Our Branch Locations and Registered Managers

Sugarman Health and Wellbeing’s Statement of Purpose

Date: July 2020​​
Last Review: March 2024​​​
Next Review Date: March 2025
Version: 5